Frequently Asked Questions
We're here to help. If you can't find the answers you're looking for, don't hesitate to reach out to our dedicated support team.
Ask a QuestionHow does the mattress's built-in speaker system work?
The mattress is equipped with built-in subwoofers with satellite speakers that can connect wirelessly via Bluetooth or through a wired 3.5mm auxiliary connection. You can stream audio content from your devices directly to the mattress, creating an immersive sound experience.
Can I adjust the mattress for different sleeping positions?
Yes, absolutely! The mattress comes with an optional adjustable base that allows you to customize your sleeping position. Whether you prefer a flat surface, zero gravity mode, or a specific angle for reading or watching TV, the adjustable base has you covered.
Is the mattress compatible with all devices?
The mattress's built-in speakers offer Bluetooth connectivity, making it compatible with most smartphones, tablets, and computers. It also includes a 3.5mm auxiliary input for wired connections to devices with a headphone jack or connecting to a sound receiver for integration into any existing surround sound system.
How do I clean and maintain the mattress?
To maintain your mattress, we recommend using a washable mattress protector to safeguard against spills and stains. For spot cleaning, gently blot the affected area with a damp cloth and mild detergent. Please do not remove the mattress cover for washing.
What is the warranty for the VibraSonic Mattress?
The VibraSonic Mattress comes with a comprehensive 10-year warranty to ensure your satisfaction. For full warranty details and terms, please refer to the included warranty documentation.
Can I become an affiliate and promote Beyond-Sleep products?
Absolutely! We welcome affiliate partnerships. If you're interested in promoting our innovative products and earning commissions, please visit our "Become an Affiliate" page for more information and to apply.
What types of customers benefit most from the VibraSonic Mattress?
Our mattress is designed for a wide range of customers, including gamers, tech enthusiasts, media and entertainment enthusiasts, wellness advocates, and anyone seeking a premium sleep and entertainment experience.
Do you offer a sleep trial or return policy?
Yes, we offer a 60-night sleep trial. If you're not completely satisfied with your purchase, you can return the product. Please refer to our "Returns" section for more details.
How is the mattress shipped, and what is the delivery process?
Our mattress is shipped compressed in a box via FedEx or UPS for your convenience. The delivery process is straightforward, and you'll receive instructions to set up your new mattress with ease.
The mattress does not respond when the remote is used. The remote does not work.
First, ensure that the power cord is plugged into a working electrical outlet. If unsure, unplug the power cord, wait for 30 seconds, and then plug it back in. Press any button on the remote control to check if the mattress responds. Verify the functionality of the control box. Ensure it is correctly connected to the power supply unit by checking if the LED light illuminates when the power cord is plugged in or when the power switch is on. Double-check that all cables are correctly connected both to the control box and the mattress. Examine the batteries in the remote control. If they are depleted, replace them with new ones, following the markings in the battery compartment. For a more thorough reset, remove the batteries, leave them out for 30 seconds, and then reinsert them into the remote control. To eliminate potential battery corrosion, use a coin or key to gently scratch the terminals inside the remote's battery compartment. Test the surge protection device or electrical outlet by plugging in another working appliance to confirm it is not defective.
Mattress function has minor interference during operation.
Check the batteries in the remote control and replace them with fresh ones if needed. When using the remote, press the buttons firmly and accurately to ensure they register. If the remote control encounters common radio frequency interference from other transmitting devices, wait briefly and then try pressing the buttons again.
Massage suddenly turns off.
The massage function is designed to automatically turn off after 15 minutes of operation for safety. It will resume operation after 30 minutes.
Cannot play music using Bluetooth connection.
Ensure that the Bluetooth settings on your device are enabled. Set the input source on the mattress control box to Bluetooth. Confirm that your Bluetooth device is properly paired with the mattress by selecting "Beyond Sleep" from the list of discovered devices. Verify that neither your Bluetooth device nor the mattress is actively connected to another device. Try turning both devices off and then back on. A soft reset can resolve connection issues. Delete the mattress's Bluetooth name from your list of devices and rediscover it. Starting from scratch may help with data transfer problems. Keep both devices in close proximity to each other. The recommended distance between them is 10 meters or less.
Cannot play music from an SD card.
Ensure the SD card is in good working order and not damaged or corrupted. Verify that the SD card contains audio files supported by the control box, such as MP3 and WAV. Examine the SD card's metal contacts for grime, dirt, or damage that could affect performance. Ensure the metal surface is clean and undamaged. Confirm that the card is properly inserted into the card slot.
Cannot play music from external audio sources.
Check that all cables are correctly connected both to the control box and the mattress.
Inspect the cables for functionality and damage to ensure they are in good condition.
